Due to the rapid growth of our company and the increase in the number of phone calls we receive every day, we have had complaints that messages from our patients are not getting to the providers lately. To help avoid that moving forward, we wanted to share with our patient population the three best ways to communicate with our office that are HIPAA compliant. THE FIRST IS BY PHONE. Our phone number is 517-332-5342. If you reach our voicemail when calling the office, please do not hang up and try again. Leaving multiple messages or making multiple calls will only slow down the process. Likely the staff is helping other patients or on an important phone call. If you are having an emergency, please hang up and dial 911 or go to the nearest emergency room. If it is not an emergency, please leave a detailed voicemail. This MUST include your name (with the spelling if necessary), date of birth, daytime phone number, the provider you see in the clinic, and a detailed message about what you need staff to address or pass on and If you are leaving a message about a refill, you must include the name of the medication the strength and frequency which you take that medication and the pharmacy that you are working with. Without this information we will not be able to help as we are not able to connect messages with incoming phone numbers due to a limitation of our phone system. We are happy to help using mutually respectful conversation, but please be aware that we do not tolerate abusive language or behavior towards our staff or providers, and we appreciate your partnership in maintaining this. THE SECOND IS BY EMAIL. Our email address is michiganppc@mppcclinic.com Messages sent to our secure email must include your name (or the patient’s name and your name in the case of minors), date of birth of the patient, daytime phone number, the provider that is seen in the clinic, and a detailed message about what you need staff to address or pass on to the provider. If you are leaving a message about a refill you need, you must include the name of the medication, the strength and frequency which you take that medication and the pharmacy that you are working with. Without this information we will not be able to help you and will THE THIRD OPTION IS TO SEND A MESSAGE DIRECTLY TO THE PROVIDER VIA THE PATIENT PORTAL. If you do not have a patient portal and would like one, please contact the office and let us know so you can be sent an invitation. As a reminder it is the time of year that many people get new insurance cards or have moved or have new names or primary contact phone numbers. Our staff will be asking you if there are any changes at your next visit. Please inform them of any changes asap. We do not want you to get a bill for services that may have been covered by a new insurance or an old insurance that has new contract numbers or try to reach you for a telehealth appointment only to find out the phone number on file isn’t up to date. Thank you for your cooperation.